Returns & Refunds

Lock City products are made to order. For that reason, we generally do not accept returns or exchanges because of:

• change of mind;
• selecting the wrong size;
• selecting the wrong color.

This does not affect any mandatory consumer rights that may apply under the laws of your country.

If your product arrives damaged, defective, misprinted or incorrect, contact us within 30 days of delivery.

We may ask for clear photographs of the item and the issue so we can review the claim.

When a claim is approved, Lock City may provide a replacement or refund as appropriate.

If your package has not arrived, contact us within 30 days after the estimated delivery date so the shipment can be investigated.

Approved refunds are returned to the original payment method.

Processing time after approval may depend on your payment provider or financial institution.

If an order is returned because the customer supplied an incorrect or incomplete address or did not claim the package, the customer is responsible for the cost of reshipping it.

Contact: info@lockcityclothes.com